Campus Storage Solutions Terms and Conditions

This Agreement contains the full terms and conditions under which Campus Storage Solutions, LLC. ("CSS") provides services to the Customer.

Definitions

1.  Pickup- The agreed upon date and time between CSS and the Customer, where CSS will take the belongings of the Customer into CSS possession.

2.  Service- The overall storage process that includes the pickup, transportation, storage, and drop-off of the Customer’s boxes and other items. Service begins with pickup and ends with drop-off.

3.  Drop-off- The agreed upon date and time between CSS and the Customer, where the Customer will take the belongings from CSS into the Customer’s possession.

4.  Customer- The person that subscribes, purchases, or otherwise uses any CSS service.

5.      Item- Box or item that is listed as part of a bundle on the Pricing page of the website. This does not include items that are placed inside of each box. 

6.      Terms- Standards and legal obligations clearly stated in the hold harmless/ conditions of this contract. 

7.      Website- Website owned and operated by CSS under campusstoragesolutions.com 

Please note that CSS reserves the right to amend any portion of the Terms and Conditions from time to time in our sole discretion. Your continued use of the Website following the posting of revised Terms and Conditions means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

The storage service provided by CSS includes the pickup, transportation, storage, and drop-off of the Customer’s boxes and other items. The Customer recognizes that CSS will be held harmless against any loss or damage to an item caused by CSS. All information regarding CSS’s responsibility to the Customer regarding claims on damaged or lost property is listed in the HOLD HARMLESS AGREEMENT below. The Customer agrees that they will not store any items that are prohibited by law or regulations of any federal, state, provincial, or local government in the U.S. CSS will not store items including: 

  • Food

  • Alcohol

  • Hand Sanitizer

  • Liquids

  • Tobacco

  • Marijuanna 

  • Firearms 

  • Explosives 

  • Lighters 

  • Hazardous Materials: Chemicals, flammable items (arousal), lithium batteries, mercury

  • Odor Producing Materials 

The Customer acknowledges that they are liable for any damage their storage contents may inflict on the property of others. CSS reserves the right to open and search any package to ensure that the enclosed items comply with the Terms and Conditions. CSS reserves the right to refuse to store any package at its sole discretion. 

PAYMENT

The Customer agrees to pay the cost of the service before their items are picked up. The Customer agrees to pay any applicable fees as specified in the Terms and Conditions. The Customer hereby authorizes CSS to charge their credit card or bank account for any fee that may be incurred based on these Terms and Conditions. By accepting these Terms and using CSS services, the Customer agrees to authorize CSS to automatically charge the Customer's provided credit card for all charges related to the Services, including but not limited to storage fees, shipping fees, additional fees, and any other applicable charges. This auto-charge authorization shall remain in effect for the duration of the Customer's use of CSS services. The Customer may be subject to a 3% credit card processing fee depending on the state of the Customer. Checks and cash are not accepted as forms of payment for the services provided by CSS. The Customer acknowledges that there is a one month minimum billable storage length which means that if the Customer elects to have items stored for less than one month, the Customer will still be responsible for paying for one month of storage. The Customer acknowledges that they remain indebted to CSS for any balance owed on their account as a result of invalid credit card information, CSS's inability to receive credit card or check charge authorizations, or for any other reason which prevents CSS from being paid for the services and any additional fees. If the Customer has failed to pay the charges for the services or any additional fees prior to the date of scheduled pick-up of packages, CSS reserves the right to cancel the Customer's reservation until payment has been received in full. The Customer acknowledges that their failure to pay their account in full prior to the pick-up date could result in a termination of their reservation or additional fees. The Customer acknowledges that Campus Storage Solutions does not pro-rate monthly storage fees. For example, if the Customer requests that CSS stores the Customer’s item for longer than six months but less than seven months, the Customer will be charged for seven months of storage. This non pro-ration policy applies to every month that CSS stores the Customer’s items. 

FEES/ LIABILITY

The Customer agrees to; be present during the specified pickup period as determined by CSS, be present during the specified drop-off period as determined by CSS, take all necessary steps to communicate with CSS to ensure the pickup and drop-off processes run smoothly. The Customer understands that they will have no access to their stored items at any point during the service period. The Customer acknowledges that they will not be able to cancel the service at any point while their belongings are in the possession of CSS. The “service period” is defined as the requested pickup date and the requested drop off date, as per the information provided from the Customer, either on the CSS website, Order Portal, or through any communication with a CSS representative. If the customer cancels their order less than 6 days before their belongings are picked up by CSS, the customer may be subject to a “Cancellation Fee” of up to $45. In order to receive a refund for payments, the Customer must have a phone conversation with a customer service employee from CSS. If the Customer must have a pickup or drop-off date that is not an option on the CSS website, they may be subject to a “Custom Pick Up/Drop Off Fee” up to $75. The Customer grants CSS the permission to take their belongings to its storage facility at the sole discretion of CSS. If the customer must change their pickup or drop-off date or time, they must do so 72 hours before the scheduled pickup or drop-off. Any change within 72 hours of the pickup or drop-off may incur a “Late Pickup Change Fee” or “Late Drop Off Change Fee” up to $75. The Customer must provide 72 hours notice for a drop-off request, or may be subject to a “Late Drop Off Request Fee”. The Customer must provide 72 hours notice for a pickup request, or may be subject to a “Late Pickup Request Fee”. Additionally, CSS reserves the right to refuse any request to change the Customer’s pickup date or drop-off date at CSS’ sole discretion. The Customer acknowledges that CSS will not be held liable for any damage to the Customer’s belongings before pickup occurs or after drop-off occurs. If there is a circumstance where the Customer does not respond to CSS’ attempts to contact the Customer during drop-off, CSS will retain the customer’s belongings for 30 days in accordance with Vermont Statute (Title 9, Chapter 98). If the Customer does not contact CSS within 30 days after the scheduled drop-off and receive their belongings, the Customer agrees that the belongings will become permanent possession of CSS with which CSS has the sole discretion to do what it pleases with the belongings and the Customer may be subject to a $125 fee. The Customer’s items will be stored at a CSS storage facility selected at the sole discretion of CSS. These storage facilities are not climate controlled. The Customer acknowledges that CSS will not be held liable for any damage that may occur to items inside a box or packaging without evidence of damage to the outside of the box or packaging. Any damaged cartons must be inspected in the presence of a CSS representative at the time of drop-off to confirm damage. All damaged boxes must be opened at the time of delivery, at which time the CSS representative will document the damage. For loss of stored packages, the Customer must notify the CSS representative of the loss at the time of delivery of the other packages. The Customer agrees to first claim any loss against any insurance carried by the Customer or the Customer's parents, if available. Except as specifically provided in this Agreement, the Customer waives any claims for damage or loss of any article against CSS and its employees. The Customer hereby authorizes CSS to charge the Customer-provided credit card or bank account for the balance owing for the services rendered and any additional fees. The Customer expressly releases and holds CSS, and its agents and employees harmless from any and all costs of processing any claim or defending any claim arising from this Agreement. The Customer expressly acknowledges that CSS is not a professional storer, mover or common carrier and waives the right to hold CSS to any laws or standards governing storers, movers or carriers. CSS will cover (be liable for) any loss or damage of property that is incurred during the moving or storage process. CSS will cover lost or damaged items up to $100. 

Privacy Policy

This Privacy Policy outlines how Campus Storage Solutions ("we," "us," or "our") collects, uses, discloses, and protects the personal information of individuals who visit or use our website located at www.campusstoragesolutions.com (the "Website") or utilize our services (collectively, "Services"). We are committed to protecting your privacy and ensuring the security of your personal information. By accessing our Website or using our Services, you consent to the practices described in this Privacy Policy.

  • Information We Collect

1.1 Personal Information

We may collect personal information that you provide voluntarily, such as your name, email address, phone number, postal address, and any other information you provide to us when contacting us or using our Services. We may also collect personal information when you create an account, make a reservation, submit inquiries, or engage in other activities on our Website.

1.2 Usage and Device Information

When you visit our Website, we may automatically collect certain information about your device, such as your IP address, browser type, operating system, referring website, pages viewed, and the date and time of your visit. We may also collect information about your usage of our Services, including storage details, rental history, and other interactions with our platform.

1.3 Cookies and Similar Technologies

We may use cookies, web beacons, and other similar technologies to collect information about your browsing activities, personalize your experience, and analyze trends. Cookies are small text files stored on your device that help us remember your preferences and enhance your overall experience on our Website. You can manage or delete cookies through your browser settings, but please note that certain features of our Website may not function properly if cookies are disabled.

  • Use of Information

We may use the collected information for the following purposes:

2.1 Providing and Improving our Services

  • Facilitating storage unit reservations, rental agreements, and payments.

  • Responding to your inquiries and providing customer support.

  • Analyzing and improving the functionality and performance of our Website and Services.

  • Customizing your user experience and delivering personalized content.

2.2 Communications

  • Sending you administrative and promotional messages related to your use of our Services.

  • Notifying you about updates, changes, or additions to our Services, terms, or policies.

  • Marketing and promotional purposes, provided you have opted-in to receive such communications.

2.3 Compliance and Legal Obligations

  • Complying with applicable laws, regulations, or legal processes.

  • Enforcing our terms and conditions and protecting the rights, safety, or property of Campus Storage Solutions and others.

  • Sharing of Information

We may share your personal information in the following circumstances:

3.1 Service Providers

We may engage trusted third-party service providers to assist us in delivering our Services, such as payment processors, customer support providers, or data analytics companies. These service providers are authorized to use your personal information only as necessary to provide services to us and are obligated to protect its confidentiality.

3.2 Legal Compliance

We may disclose your information if required by law, court order, or governmental agency. We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or third party involved in the transaction. We will notify you via email or a prominent notice on our Website of any such change in ownership or control of your personal information.

  • Data Security

We implement appropriate security measures to protect the confidentiality, integrity, and availability of your personal information. However, no method of transmission or storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

  • Your Rights and Choices

You have the right to access, update, correct, or delete your personal information. If you would like to exercise any of these rights or have any questions or concerns regarding our privacy practices, please contact us using the information provided below. We will respond to your request in a reasonable timeframe.

  • Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by Campus Storage Solutions. We are not responsible for the privacy practices or content of such third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information.

  • Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under the age of 18. If you believe that we have collected personal information from a child under the age of 18, please contact us immediately, and we will take steps to remove that information from our records.

  • Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated Privacy Policy will be posted on our Website, and the effective date will be indicated at the top of the page. Your continued use of our Website or Services after any changes to this Privacy Policy constitutes your acceptance of such changes.

  • Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: support@campusstoragesolutions.com

Thank you for reviewing our Privacy Policy.